I have been suffering an ongoing issue with obtaining the particular brand that I have found works best for me. This has caused a multi-month interuption to my treatment. The pharmaceutical companies want vast profits and I just want to be treated without feeling like I'm on drugs. This particular situation has won the Eddy Street Pharmacy a payday for something they shouldn't have ever filled, and it burns me for ANOTHER month of treatment because controlled substances cannot be replaced.
From my perspective this is just another case of everyone else gets their needs/wants/desires met and I continue being cheated, exploited, ighored, neglected, or hurt.
After listening to the call a few times the honking clearly derailed me from being able to even participate in the conversation. But if I had been better able to ask questions I would have asked, "why did you fill it with a medication at all if you are using no returned call to justify not making a special order? Why trick me? Why KNOWINGLY burn me for another month of treatment? How is the remarkable profit your pharmacy is making off the prescription (at a profit) not enough to get the medication to me? Why do you have to take two meals away from me too?"
South Bend Pharmacy Condescension (3 minutes)

A phone conversation with Anthem:
Anthem Call with HOLD (43 minutes)
The Anthem call but I removed the hold times so you don't have to suffer through that.
Anthem "no hold"(24 minutes)
Here is the transcript of that conversation:
Anthem Transcript